Offer description We are looking for a professional in customer service, preferably with expertise in social media and passionate about teamwork.You will be responsible to offer an exclusive service to the clients and consumers. And by your side, a client with high standards that is and in love with positivity, creativity and results.The MissionManage consumers and customer’s complaints and inquiries, responding to questions, processing demands & requests through call, email, web & social media channels for a global brand.Key Responsibilities & OutcomesResponding to consumers and customers through traditional channels (email & telephone)Processing demands & requests of consumers/customers according to pre-defined procedures, processes & knowledgebase content within the KPIs & SLAsInforming consumers about the outcome of their complaintsHandling complaints & following-up on them for all channels
Applicant description Background in customer service / contact center /social media consumer contact managementGood understanding of the social media dynamics and the communicationExperience in complaint handling and quality services (valued)Experience with CRM Salesforce will be very valuedFluent Spanish & English (Portuguese is a BIG plus)Eligible to improve procedures & processesExceptional communication and crisis management skillsAnalytic and strategic thinkingExcellent verbal, written, reading, understanding skillsAbility to understand consumer/customer needsProblem solving orientedEligible for team work & self improvementAttitudeYou are smart, organised, analytical, with attention to detail, problem-solving, socially sensitive, non-judgmental, enthusiastic person and you are eager to learn about Social Media.You gain trust with people through empathy, and proved common sense, so you instill accountability and leadership. The team love to work with you.You inspire reliability and trust to clients.You are resolutive, positive, and target oriented.Common sense and people skillsGreat team worker and fun to work with.
