Information about: We are looking for German speaking candidates with proficiency in English in Berlin
Company looking for We are looking for German speaking candidates with proficiency in English
Berlin, Germany
About the job offer: We are looking for German speaking candidates with proficiency in English
Offer description RESPONSIBILITIES
- Processing questions and problems from users through a ticketing system
- Answering queries on blogs and forums as well as social media channels
- Getting familiarized with the games so you can advise players
- Getting creative in finding solutions to technical problems and bugs
- Encouraging user loyalty by providing an outstanding service
- Contributing to studio-wide community strategies
- Supporting the community managers with ad-hoc tasks
Applicant description We are looking for German speaking candidates with strong proficiency in English for the position of Player Support Agent of a video game.
Link to the job description: https://translations.recruitee.com/o/player-support-agent-mogi-group-german
JOB REQUIREMENTS:
- (Near) native level of German
- Ideally with passion and knowledge of games and some experience in the video games industry
- Availability to start ASAP. 40 hours per week (different shifts available), on a long term basis
- Availability to work from home
- Experience in customer care, call center, helpdesk. (Preferred)
- Knowledge of Marketing, Translation, Journalism, Communications, Copywriting or similar
- Basic knowledge of social media from both user and professional points of view
